If you encounter the error message: "An error has occurred while trying to revoke the bluetooth key. Please try again," you may be trying to revoke a Bluetooth code.
- First ensure that you have strong Wifi connection. You may wish to restart your router.
- If you must revoke the Bluetooth key, you can clear all PINs associated to your lock. Click the gear icon on the bottom right of the screen, scroll to the bottom, and select "Clear PIN list," which will reset the lock and remove all generated PINs from lock (but the Master PIN will not change).
- If the error persists, you can try to pair the lock again to your app by following instructions on pages 5 and 6 of the App Guide here. If the lock is still listed, first delete it by going to Set Up Menu > Manage Locks. Then click the trash icon and select the lock you wish to delete.
After pairing your lock, to associate the lock with a home listing, go back to the previous page and check the name of the home you wish to list your lock under.
If these still do not work, please contact us at firstname.lastname@example.org.