If you encounter the error message: "We are unable to change your name due to an error. Please try again," you may be trying to change your name in your Account information page.
- Please ensure that you have entered your first (given) name in the first box and your last name (surname) in the box below.
- Please ensure that you are connected to strong Wifi. You may wish to try restarting your router.
If these still do not work, please contact us at firstname.lastname@example.org.