If you encounter the error message: "You are not allowed to claim your bluetooth key," you may be trying to claim a Bluetooth code.
- If you are trying to send yourself a Bluetooth key, but you are the host of the home and lock, you may be receiving this message. There is no need to send yourself a Bluetooth key. On the Lock Info page, press the lock button inside the green circle and place your palm over the keypad to unlock door with active Bluetooth connection. You may follow the instructions on page 9 of the App Guide here.
- Please ensure that the Bluetooth key's start validity date has already passed and the end validity date has not yet passed.
- Please ensure that you have a stable internet connection.
If these still do not work, please contact us at email@example.com.